Frequently Asked Questions
Everything you need to know about your Ducky electronics purchase.
What is the standard shipping time for electronic orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do my Ducky products come with a warranty?
Yes, all hardware and electronic devices purchased through our store include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened non-defective items.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your products compatible with international voltage standards?
Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the 'Specifications' section on the specific product page to ensure compatibility with your local power grid.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.